Welcome to Our Customer Service, Return Policy Page!
Hello Everyone! We Hope All of You Have A Happy, Healthful & Prosperous 2008!Return Policy:Please keep your receipt or provide us with a purchase date so we can look up your invoice. We can not give refunds without a receipt showing your original purchase date and the merchandise back in our hands. No Returns will be accepted after 30 Days from date of purchase. All same day order cancellations are subject to an 8% restocking fee, because this is the fee that we pay our credit card companies. Absolutely No Returns on Any Electronic Furnace Control Boards, Furnace Hot Surface ignitors, 2 or 3 wire pilot burners, flame sensors, Motors, Electrical Parts or Products after they have been installed. All of our electrical parts are brand new, and are sold as is, with no warranty. My suppliers will not accept a return on electrical parts so we can not accept a return. We will not and do not resell parts that have been returned as new. We have very few returns, but if you do need to return an item it best that you know our policies and procedures. If you need to return an item please email us: JArnold4@aol.com We will respond within 24 hours of your email.Our return policy: If we accidentally shipped you the wrong merchandise from what you ordered, then we will ship you the right merchandise out immediately at our expense with an UPS Return label enclosed so you may return the wrong merchandise. All returns if you do not want the product or if it is your fault in ordering the wrong product are subject to a 20% restocking fee. We will not sell any merchandise that has been returned as new. Our credit card processor and PayPal charges us 4% for the initial transaction and 4% for the credit to your credit card. This is a total of 8% we have lost to the credit card processor. We will not sell anything that is returned as new. We have to list the returned merchandise on our Bonus Buys page at a reduced cost. This is why the 20% restocking fee is necessary.*Absolutely, No Returns on Any Electronic Furnace Control Boards, Ignitors, 2 or 3 Wire Pilot Burners, Motors, flame sensors, or Electrical Products Once They Have Been Installed. All of our electrical parts are brand new, and are sold as is, with no warranty.All returns must be returned to Arnold's Service Company, Inc. with your receipt of purchase. Please make sure you keep your receipt. All returns must be packaged in their original box, in new resalable condition, with all parts and manuals included before a refund will be given. We can not accept a return if the part comes in a sealed package (plastic bag) and the package has been ripped opened. All returns must be returned using UPS (United Parcel Service) or FedEx. We can not give a refund if the return is shipped back using the United States Postal Service. All defective merchandise returned, must be returned in the original box with all parts and manuals included before a refund will be given. We can not sell parts to you for testing purposes. Some customers purchase parts and find out that the part did not fix the problem and another part was actually causing the problem. We can not issue a refund if the part has been installed. We do not sell used parts and this would represent a total loss to our business if we accept the returned part after it has been installed.When a refund is given an email notification of your refund date and amount will be sent to you.If you install a part and damage it because of your incorrect wiring, or human error, then we expect you to take responsibility for your mistake and not ask for a refund. I have burnt up a few parts when I first started this business and I just chalked it up to learning experience. I did not ask my supplier for a refund because it is not their fault and would represent a total loss to their business. We can tell whether a part has not been wired properly and burned up when it is returned. Our suppliers will not give us refunds on electrical parts or on parts that have been mishandled or damaged due to human error.Thanks! We appreciate your business!We want you to have confidence, and feel at ease when you make an online purchase with us. We know online purchases can be a little scary. This is why I have comprised the list below. Here is a list of reasons why you should feel at ease and confident when you purchase from Arnold's Service Company, Inc.
We would love to have your business!
Privacy Statement:Your transaction, email address and personal information will be held with complete confidentiality. I promise you! All credit card information is held in VeriSign's and PayPal's Secure Servers. We do not see any of your credit card or PayPal information. Please read our statement below:I Kenneth Arnold, President of Arnold's Service Company, Inc. will never give your email address, or any of your personal and private information to Anyone! I promise you! All of your credit card information is kept within VeriSign's and PayPal's secure servers. We here at Arnold's Service Company, Inc. never see any of your credit card information. If you want to add to an order we can not bill your credit card for more money. We can do a void or credit your credit card for the amount of your original purchase, then ask you to resubmit your order. We could also ask you to send the extra money for the added merchandise using our "Quoted Items Purchase Page." We are allowed to give credits and refunds, but not allowed to bill your credit card. If you have any questions please email us at: JArnold4@aol.com*Please let me know what you would like to see included on this web site. I am always open for suggestions and want to know what you would like to see on our site. Please email meJArnold4@aol.com and let me know! Thanks!
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Sell Heating, Air Conditioning Parts & Supplies To You At Low Wholesale Prices!
